Terms and Conditions for Hire – We do not insure your holiday, and recommend you take out a separate holiday & cancellation insurance as you will still be liable for your holiday in the event of a cancellation.
It is a condition of your booking that the total number in your party shall not exceed the advertised capacity of the property, you MUST complete the section on the booking form to advise how many people will be staying in the property. Electricity is included in your holiday cost this is for the property. Nb there is no facility for charging electric vehicles. Bed linen and towels are included (linen not included for travel cot) The moorings is included with your holiday this moorings is intended for day boats and unoccupied boats kayaks and paddle boards only, people are not permitted to stay overnight on boats moored at our properties. Pease note that there are 2 steps into the property from both entrances.
A non-refundable 20% deposit is payable with your booking and the full balance is payable 8 weeks before arrival. (you will receive an email reminder before the balance is due) Please note that your deposit (or full balance if your holiday is within 8 weeks) must be paid immediately when booking your holiday, If your deposit (or full balance) is not received within this time we will assume that the holiday is no longer required.
A refundable Security/Damage Deposit is payable on all bookings with the final balance payment, this £150. Single sex groups are at the discretion of the hirer and large mixed groups of under 25’s are at the discretion of hirer and a large security deposit may also be applied. This is refunded back to you up to 14 days after your departure and on inspection of the property. This will be refunded debit card, credit card or bank transfer depending on how you paid for your holiday.
Properties are carefully cleaned and prepared for you and are required to be left in a clean and tidy condition on departure. Failure to do so will affect your security deposit.
All damages and breakages are the legal responsibility of you and should be notified to the hirer at the time of damage/breakage and before the end of your holiday, this includes any defects or breakages to the building its contents and its facilities. Most issues can be easily rectified by contacting the hirer or cleaning agency, ie a faulty appliance/blown bulb/remote control batteries etc. Any other damage deemed not everyday wear and tear, the cost shall be taken from the security deposit and any extra costs will be invoiced to the guest, payable immidiately. However, minor damage or breakages will not normally be charged (for example a broken glass ect.) but we do reserve the right to charge bad tenants for extra cleaning, breakage or damage beyond what is reasonably expected.
Cancellation – If you need to cancel your holiday telephone us immediately and confirm in writing or by email on the same day. If the booking is closer than 4 weeks to arrival We shall endeavour to re-let your holiday but if we are unable to do so you will remain liable for any of the outstanding balance and will not receive a refund. Bookings will be automatically cancelled if no payment has been received within 7 days. Holidaymakers may cancel a booking within 24 hours of the booking being made, a £25 administration charge will be made if this is the case
If you choose not to take out UK travel insurance, then you accept responsibility for any loss that you may incur due to your cancellation.
We cannot accept bookings (main hirer) from anyone under 18 years of age.
If we decide the property is unsuitable for letting due to circumstances beyond our control all monies paid will be refunded. We cannot however pay any compensation or expenses you may incur as a result of cancellation. Please be aware that your property is situated in a working village and is part of the Norfolk broads nature reserve, please be aware that you will encounter a variety or wild life during your stay on the Norfolk Broads.
We reserve the right to a) refuse entry to the property to any person who is deemed unsuitable to take charge of it and b) terminate the contract at any time during the hire period should the hirer or any member of the hirers party be deemed a nuisance or danger to others or cause damage to the property or surrounding area. In either of these circumstances no refund will be due.
We will accept 2 well behaed dogs, a small charge will be added for each dog as noted on your booking summary. Pets are not allowed on furniture or upstairs and should not be left unattended in the property. Registered assistance dogs will be accepted free of charge in all properties. It is your responsibility to clear up after your dog from any area in or surrounding the property, if this is not carried out then we reserve the right to retain £35 from your security deposit in order to cover any costs incurred to clear the gardens.
We cannot accept any responsibility for any damage, expense, or loss of any nature whatsoever suffered by any person(s) or your property including your vehicle and its contents from any cause whatsoever other than proven negligence by ourselves. Please remember our property has an area of unfenced waterside and you are requested to exercise extreme care at all times! along with close supervision of children. Please be aware that our property has wooden decking on the water’s edge, whilst every precaution is taken to ensure your safety these areas can be slippery when wet.
Where wifi is available it is the responsibility of you, the hirer, to ensure that you do not break any internet usage laws. If this is not adhered to then we reserve the right to pass any requested information onto the Police.
We operate a strict no smoking policy inside our property. Please be aware that if there is any evidence that you have been smoking in the properties then we reserve the right to keep your security deposit.
You will receive an email a few days prior to arrival, containing information on directions to the property, how to access the property, emergency contact details and any other information needed.
Updated August 2021